Shipping policy
1. Shipping Destinations
We currently ship within the United States and US territories only.
2. Shipping Methods & Carriers
We use trusted carriers to deliver your order:
USPS for standard shipping
3. Shipping Costs
Shipping rates are calculated as follows:
Free shipping on all subscription orders
Free shipping for one-time purchases
4. Order Processing Time
Orders are processed promptly to ensure fast delivery:
Orders placed before 1:00 PM EST (Monday–Friday) ship the same business day
Orders placed after 1:00 PM EST on Friday will ship the following Monday
5. Estimated Delivery Time
Once shipped, standard delivery typically takes:
3-5 business days
Delivery times may vary depending on location and carrier conditions.
6. Tracking Information
Tracking is provided for all orders.
Customers will receive a tracking number via email once the order has shipped
7. International Shipping
We do not offer international shipping at this time.
8. Shipping Restrictions
Shipping is limited to addresses within the United States and US territories.
We are unable to ship internationally at this time.
9. Lost, Damaged, or Delayed Shipments
If your order is lost, damaged, or delayed, please contact us at: hello@onlyoneheart.com
We will resolve the issue promptly, whether it’s a wrong address, damaged package, or missing shipment. There is no strict time window to report issues.
10. Returns & Exchanges
For information on returns and refunds, please refer to our Refund Policy, which includes our 60-day money-back guarantee.
