Shipping policy


1. Shipping Destinations

We currently ship within the United States only.



2. Shipping Methods & Carriers

We use trusted carriers to deliver your order:

  • USPS and UPS for standard shipping

  • FedEx and DHL available as expedited options at checkout



3. Shipping Costs

Shipping rates are calculated as follows:

  • Free shipping on all subscription orders

  • $5.99 flat rate for one-time purchases

  • Expedited shipping options available at checkout for an additional cost



4. Order Processing Time

Orders are processed promptly to ensure fast delivery:

  • Orders placed before 1:00 PM EST (Monday–Friday) ship the same business day

  • Orders placed after 1:00 PM EST on Friday will ship the following Monday



5. Estimated Delivery Time

Once shipped, standard delivery typically takes:

  • 3-5 business days

Delivery times may vary depending on location and carrier conditions.



6. Tracking Information

Tracking is provided for all orders.

  • Customers will receive a tracking number via email once the order has shipped



7. International Shipping

We do not offer international shipping at this time.



8. Shipping Restrictions

Shipping is limited to addresses within the United States.

We are unable to ship internationally at this time.



9. Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or delayed, please contact us at: support@onlyoneheart.com

We will resolve the issue promptly—whether it’s a wrong address, damaged package, or missing shipment. There is no strict time window to report issues.



10. Returns & Exchanges

For information on returns and refunds, please refer to our Refund Policy, which includes our 60-day money-back guarantee.