Refund policy
1. Eligibility for Refunds
All onlyone™ HEART purchases made directly through onlyoneHeart.com are eligible for a refund, whether opened or unopened.
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Limit of one refund per household
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Products purchased through third-party retailers are subject to the respective retailer’s return policy
2. Timeframe for Refund Requests
Refund requests must be submitted within 60 days of the original order date.
3. Condition of Items
No return is required to qualify for a refund. Customers do not need to ship products back.
4. How to Request a Refund
To request a refund, simply email support@onlyoneheart.com with your order number.
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No forms
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No phone calls
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No returns required
5. Refund Method
Approved refunds will be issued to the original payment method within 3–5 business days.
6. Non-Refundable Purchases
The following are not covered under this policy:
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Purchases made through unauthorized third-party sellers
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Any request exceeding the one-refund-per-household limit
7. Shipping Costs
Original shipping charges are non-refundable. Return shipping is not required, as products do not need to be sent back.
8. Exchanges
Exchanges are not offered at this time. If your order arrives damaged or incorrect, please contact us and we will make it right.
9. Order Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund, provided they have not yet shipped. If the order has already shipped, it will be covered under the 60-day refund policy.
10. Contact Information
For any questions or refund requests, please contact: support@onlyoneheart.com
Our team will respond as quickly as possible to assist you.
